Help Center

Balances 2

• What is the difference between my current and available balances?
• What is my balance?

Banking-Related Numbers 6

• What is the routing number for Orlando Credit Union?
• What account number should I use to set up direct deposit or an automatic payment?
• What is a 13-digit account number and when would I need it?
• Where can I find my member number?
• What is my loan account number?

See all 6 articles

Certificates 2

• How do I open a new certificate?
• I need to close my certificate.

Checks 1

• How can I order (reorder) checks?

Delinquency & Account Charge Offs 1

• What is an account charge-off?

Locations & Hours 1

• What are our hours of operation?

Pending Transactions 5

• What are pending transactions?
• How do pending transactions affect my account balance?
• Is it possible to have a pending transaction amount that's different than the actual amount?
• I saw a pending transaction - why is it gone and the transaction isn't reflected in my available balance?
• Why isn't my pending deposit available?

Statements or EStatements 1

• How do I sign up for eStatements?

Account Closing 2

• How do I close my account?
• What should I do if I suspect fraud on my account?

Account Restricted 1

• My account is restricted. Why?