Help Center

Balances 2

• What is the difference between my current and available balances?
• What is my balance?

Banking-Related Numbers 6

• What is the routing number for Orlando Credit Union?
• What account number should I use to set up direct deposit or an automatic payment?
• What is a 13-digit account number and when would I need it?
• Where can I find my member number?
• What is my loan account number?

See all 6 articles

Certificates 2

• How do I open a new certificate?
• I need to close my certificate.

Checks 1

• How can I order (reorder) checks?

Courtesy Pay 0

Delinquency & Account Charge Offs 1

• What is an account charge-off?

Forms / Letters 0

Locations & Hours 1

• What are our hours of operation?

Pending Transactions 5

• What are pending transactions?
• How do pending transactions affect my account balance?
• Is it possible to have a pending transaction amount that's different than the actual amount?
• I saw a pending transaction - why is it gone and the transaction isn't reflected in my available balance?
• Why isn't my pending deposit available?

Statements or EStatements 1

• How do I sign up for eStatements?

Transactions 0

Account Closing 2

• How do I close my account?
• What should I do if I suspect fraud on my account?

Account Restricted 1

• My account is restricted. Why?

Payment 0

Merchant 0

Activation 1

• I received my credit card, how do I activate it?

Applications 1

• How can I apply for a credit card?

Balance 1

• Where can I find my credit card statement balance?

Dispute 1

• How do I dispute a transaction?

EStatements 1

• How do I sign up for credit card eStatements?

Fraud 0

Increase Limit 1

• How can I increase my credit card limit?

Interest 0

Lost or Stolen 1

• What do I do if my card is lost or stolen?

Order (or Re-Order) 0

Other Issues 1

• Why is the due date on my credit card not advancing?

Payments 3

• How can I make a payment on my credit card?
• What is Orlando Credit Union's credit card grace period?
• When is my credit card payment due?

Rates 1

• What are your current credit card rates?

Refunds 0

Reset 0

Rewards 0

Transactions 0

Transfer 0

Travel 1

• I will be traveling. Can I use my Orlando Credit Union credit card?

Applications 1

• How can I apply for a loan?

Interest 0

Payments 0

Rates 1

• What are your current rates?

Account 1

• Where can I find my account number?

External Transfer / Popmoney 0

Issues 0

Login 2

• I forgot my username. What do I do?
• How do I set up online banking?

Shared Branching 1

• What is shared branching? How do I find shared branching locations?

Fees 1

• What fees does Orlando Credit Union charge?